Job Description
As the Technical Support Specialist for our Digital Transitions New York Team, you will be responsible for offering professional one to one technical support to our clients. The responsibilities of this position include, but not limited to equipment testing, email/phone support, updating support cases for the clients, working with our sales team to demonstrate hardware and software, on-site installations and trainings.
This is a public facing position and we are looking for someone who is able to think critically, excellent bedside manner with a strong technical photographic background (digital camera backs, medium format cameras, technical cameras, etc.), is detail oriented, and has great organizational/communication skills. We are looking for a team-oriented person who is willing to grow with the department and our company.
Ideal Candidate must have the Following:
- Excellent communication skills
- Technical understanding of photography
- Proficient in using of assembly tools
- Proficient in assembly skills
- Will go the extra mile to make sure our clients’ expectations are met
- Strives to improve day-to-day operations
- Detailed oriented
- Ability to solve complex problems
- Enjoys an active work environment
- Wants to be part of a team and grow with a team
- Valid Driver’s License
Responsibilities Include:
- Day to day digital camera equipment QC testing
- Provide telephone and email support for “walk-in” clients in the following areas:
- Capture One Technical Support
- Digital Back Technical Support
- Camera Support
- Lighting Support
- Develop and manage relationships with Digital Transitions Commercial and Cultural Heritage clients
- Help Sales Team assistance when demonstrating hardware and software
- Participate in Trade Show and Exhibitions (as needed)
- Maintain cleanliness of their workspace and office
- Other Duties as Assigned
Knowledge & Proficiency Requirements
- Phase One Capture One Software
- Phase One Digital Backs & Camera Systems
- Mamiya Leaf Digital Backs
- View Cameras
- College Level Photographic skills or equivalent experience
- Current Mac and Windows Operating Systems
- Google Docs / Google Drive
- MS Office
Job Type
- Full Time (9-5:30 PM, Monday to Friday)
- Work in our New York Office
To apply, please send Resume & Cover Letter to [email protected].
About DT
Digital Transitions is the world’s largest value-added reseller and fabricator of high-end digital solutions. We specialize in the sales, rentals, training, and support of both new and used digital backs from Phase One and Leaf. Digital Transitions serves both the commercial and cultural heritage communities, and it’s up to us to make sure the client experience is unparalleled. Join the Digital Transitions family and see for yourself why our clients keep coming back.